Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Divine Home Health Care ("Company," "we," "us," or "our"), a home care agency located at 4312 Onyx Dr, Carrollton, TX 75010.

By accessing our website, submitting a contact form, or engaging our home care services, you agree to comply with and be bound by these Terms. These Terms apply to all visitors, clients, caregivers, and others who access or use our website and services.

Divine Home Health Care provides medical and non-medical home care services designed to help clients remain safe, comfortable, and independent in their homes. Our services include, but are not limited to:

• Skilled Nursing
• Personal Care
• Companion Care
• Medication Reminders
• Meal Preparation
• Light Housekeeping
• Mobility Assistance
• Respite Care

All services are subject to availability and will be provided based on an individualized care plan developed in consultation with the client and/or their authorized representative. The scope, frequency, and duration of services may vary depending on the client's needs and the terms of any applicable insurance coverage or payment arrangement.

Our services are available to individuals who reside within our service area of Carrollton, TX and surrounding areas. To be eligible for services, clients must meet any applicable medical, insurance, or program-specific requirements.

By engaging our services, you represent that you are at least 18 years of age or are the authorized legal representative (such as a parent, guardian, or power of attorney) of the individual receiving care. If you are acting on behalf of another individual, you represent that you have the legal authority to agree to these Terms on their behalf.

As a client of Divine Home Health Care, you agree to the following responsibilities:

• Provide accurate, complete, and current personal, medical, and insurance information
• Notify us promptly of any changes to your health condition, medications, or care needs
• Maintain a safe and accessible home environment for our caregivers
• Treat our caregivers and staff with courtesy, dignity, and respect
• Notify us in advance of scheduling changes, cancellations, or if you will not be home for a scheduled visit
• Provide timely payment for services rendered in accordance with agreed-upon billing terms
• Communicate openly with our team regarding any concerns, preferences, or feedback about your care

By engaging our services, you (or your authorized representative) consent to receive the home care services outlined in your individualized care plan. You understand that:

• Care plans are developed based on an initial assessment and are subject to periodic review and modification
• You have the right to participate in the development of your care plan and to refuse any service at any time
• Our caregivers will perform services within the scope of their training and qualifications
• Our services are supplemental to, and not a replacement for, medical treatment prescribed by your physician
• In the event of a medical emergency, our caregivers will contact emergency services (911) immediately

Separate consent forms may be required for specific medical services as required by applicable laws and regulations.

Insurance & Medicare: We accept Medicare and work with various insurance providers. Coverage, co-payments, and deductibles are determined by your specific insurance plan. You are responsible for understanding your coverage and for any costs not covered by your insurance.

Private Pay: For clients who pay privately, rates and payment terms will be discussed and agreed upon prior to the commencement of services. Payment is expected according to the schedule outlined in your service agreement.

General Billing Terms:

• All fees and charges will be communicated to you before services begin
• Invoices are issued on a regular billing cycle as agreed upon
• Payment is due upon receipt of invoice unless other arrangements have been made in writing
• Late payments may be subject to additional fees as outlined in your service agreement
• Any billing disputes must be communicated to us in writing within 30 days of the invoice date

Client Cancellation: You may cancel or modify scheduled services by providing us with reasonable advance notice (at least 24 hours prior to the scheduled visit). Cancellations made with less than 24 hours' notice may be subject to a cancellation fee as outlined in your service agreement.

Client Termination: You may terminate services at any time by providing written notice to Divine Home Health Care. Any outstanding balances must be paid in full upon termination.

Company Termination: We reserve the right to discontinue services under the following circumstances:

• Non-payment of fees after reasonable notice and opportunity to cure
• Unsafe or hostile conditions that pose a risk to our caregivers or staff
• Verbal or physical abuse directed at our caregivers or staff
• Client's care needs exceeding the scope of services we are licensed or qualified to provide
• Client's refusal to comply with the agreed-upon care plan after reasonable discussion

In all cases, we will provide reasonable notice and assist with transitioning care to another provider when possible.

Our website is provided for informational purposes and to facilitate communication with potential and existing clients. By using our website, you agree that:

• You will not use the website for any unlawful purpose or in any way that could damage, disable, or impair the website
• You will not attempt to gain unauthorized access to any part of the website, server, or any systems connected to the website
• You will not use automated systems (bots, scrapers, or spiders) to access the website without our express written permission
• Any information you submit through contact forms or other website features is accurate and complete
• The content on this website is for general informational purposes and does not constitute medical advice

All content on the Divine Home Health Care website, including but not limited to text, graphics, logos, images, photographs, audio, video, software, and design elements, is the property of Divine Home Health Care or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from our website without our prior written consent, except for your personal, non-commercial use such as printing a page for personal reference.

The Divine Home Health Care name, logo, and all related marks are trademarks of Divine Home Health Care. You may not use our trademarks without our prior written permission.

Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Divine Home Health Care disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content on the website.

The information on this website is provided for general informational purposes only and should not be considered medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional regarding any medical condition or treatment.

To the fullest extent permitted by applicable law, Divine Home Health Care, its owners, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to:

• Your use of or inability to use the website
• Any errors or omissions in the website content
• Any unauthorized access to or use of our servers or your personal information
• Any interruption or cessation of transmission to or from the website

This limitation of liability applies regardless of the legal theory on which the claim is based, whether in contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages. Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.

You agree to indemnify, defend, and hold harmless Divine Home Health Care, its owners, officers, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from your use of the website, your violation of these Terms, or your violation of any third-party rights, including intellectual property rights or privacy rights.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in the State of Texas, and you consent to the personal jurisdiction of such courts.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

Divine Home Health Care reserves the right to modify, update, or replace these Terms and Conditions at any time at our sole discretion. When we make changes, we will update the "Effective Date" at the top of this page. It is your responsibility to review these Terms periodically for any changes.

Your continued use of the website or our services after any modifications to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you should discontinue use of the website and notify us if you wish to terminate services.

If you have any questions or concerns about these Terms and Conditions, please contact us:

Divine Home Health Care
4312 Onyx Dr, Carrollton, TX 75010

Phone: 214-789-7923
Email: divine_hhc2004@yahoo.com