Privacy Policy

Divine Home Health Care ("we," "us," or "our") is committed to protecting the privacy and confidentiality of our clients, website visitors, and all individuals who interact with our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the website or use our services.

Divine Home Health Care is based at 4312 Onyx Dr, Carrollton, TX 75010 and provides medical and non-medical home care services.

We may collect the following types of information depending on how you interact with us:

Personal Information:

• Full name, date of birth, and gender
• Home address and contact information (phone number, email)
• Emergency contact details
• Insurance and Medicare information
• Physician and healthcare provider details

Health and Medical Information:

• Medical history, diagnoses, and current health conditions
• Medication lists and allergy information
• Care plans and treatment records
• Assessment and progress notes

Website Information:

• IP address, browser type, and device information
• Pages visited and time spent on the website
• Information submitted through contact forms

We use the information we collect for the following purposes:

• To provide, coordinate, and manage home care services
• To create and maintain individualized care plans
• To communicate with you about your care, appointments, and scheduling
• To process billing, insurance claims, and payment
• To comply with legal, regulatory, and licensing requirements
• To respond to your inquiries and contact form submissions
• To improve our website, services, and client experience
• To send important updates about our services when applicable

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your physicians and healthcare providers involved in your care, with your consent
• With insurance companies and Medicare for billing and claims processing
• With regulatory agencies as required by federal, state, or local law
• With trusted service providers who assist in operating our website or business, bound by confidentiality agreements
• When required by law, court order, or governmental investigation
• To protect the rights, safety, or property of Divine Home Health Care, our clients, or others

As a home care provider, Divine Home Health Care is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy regulations. We maintain strict safeguards to protect your Protected Health Information (PHI).

Your health information will only be used or disclosed for treatment, payment, and healthcare operations, or as otherwise permitted or required by law. You have the right to request a copy of our Notice of Privacy Practices, which provides more detailed information about how we handle your health information.

If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights without fear of retaliation.

We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, alteration, or disclosure. Our security measures include:

• Secure electronic storage with access controls and encryption
• Staff training on privacy and confidentiality requirements
• Limited access to personal information on a need-to-know basis
• Physical security measures for paper records and documents
• Regular review and updates to our security practices

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining best practices to protect your data.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our website.

We may use cookies for the following purposes:

• To remember your preferences and settings
• To analyze website traffic and usage patterns
• To improve website functionality and user experience
• To support website analytics services (such as Google Analytics)

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect certain features of our website.

Depending on applicable laws, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal and health information
• The right to request corrections to inaccurate or incomplete information
• The right to request restrictions on certain uses and disclosures of your information
• The right to request confidential communications
• The right to receive an accounting of disclosures of your health information
• The right to revoke your authorization for certain uses of your information

To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within the timeframe required by applicable law.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 through our website. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us immediately.

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Divine Home Health Care. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Divine Home Health Care
4312 Onyx Dr, Carrollton, TX 75010

Phone: 214-789-7923
Email: divine_hhc2004@yahoo.com