Your Questions, Answered

Divine Home Health Care is a home care agency dedicated to providing compassionate, dependable, and personalized medical and non-medical home care services. We help seniors, individuals with disabilities, and those recovering from illness maintain their independence while remaining safe and comfortable in their own homes.

We currently serve Carrollton, TX and surrounding areas. If you're unsure whether your location is within our service area, please contact us at 214-789-7923 and we'll be happy to discuss your specific situation.

Our commitment to compassionate, personalized care sets us apart. We believe quality care begins with compassion and respect. Every service is individualized around your unique needs, and our caregivers are carefully selected, trained, and committed to treating every client like family.

We offer a comprehensive range of medical and non-medical home care services including Skilled Nursing, Personal Care, Companion Care, Medication Reminders, Meal Preparation, Light Housekeeping, Mobility Assistance, and Respite Care. All services are tailored to meet each client's individual needs and preferences.

Medical care includes services provided by licensed nurses such as skilled nursing, wound care, medication administration, and chronic disease monitoring. Non-medical care covers assistance with daily activities like bathing, dressing, companionship, meal preparation, and mobility assistance. Many clients benefit from a combination of both.

Yes. Our Respite Care service provides temporary relief care for family caregivers, and we also offer short-term care arrangements for clients recovering from surgery or illness. We offer flexible scheduling including hourly, daily, overnight, and weekend coverage.

Absolutely. Before starting services, we conduct a thorough assessment and work closely with you and your family to create a personalized care plan that addresses your specific health needs, daily routines, and personal goals. Care plans are regularly reviewed and adjusted as needs change.

Yes, we accept Medicare for eligible services. Our team can help you understand what services are covered and assist with the necessary documentation to ensure you receive the coverage you're entitled to.

Yes, we provide private-pay services for clients who prefer to pay out-of-pocket or for services not covered by insurance. We offer transparent pricing with no hidden fees. Please contact us for detailed pricing information.

We work with various insurance providers and are continually expanding our accepted plans. Please contact our office at 214-789-7923 to verify whether your specific insurance plan is accepted.

Yes. All our caregivers are carefully selected through a rigorous screening process, thoroughly trained, and committed to providing compassionate, professional care. Our team undergoes background checks, credential verification, and ongoing training to ensure the highest standards of care.

Yes. We do our best to match clients with caregivers who are the right fit based on personality, skills, and specific care needs. If you've had a positive experience with a particular caregiver, we'll make every effort to maintain that consistency in scheduling.

We will arrange a qualified replacement caregiver who has been briefed on your care plan and preferences. Continuity of care is a priority for us, and we ensure there is no gap in your service. We will always notify you in advance of any caregiver changes.

Getting started is simple. Call us at 214-789-7923 or email divine_hhc2004@yahoo.com to share your situation and care needs. We'll listen to your goals, conduct an assessment, and work together to create a personalized care plan. From there, we'll match you with a qualified caregiver and begin providing care in the comfort of your home.

Once you contact us and we've completed an initial assessment, we work to begin services as quickly as possible. In many cases, care can start within a few days. For urgent situations, we do our best to accommodate same-day or next-day service arrangements.